Average Reply: 2 Minutes

We're Here —
Let's Chat

Our UK-based support team is available via live chat, Monday to Saturday. Whether it's a quick question or a complex technical issue — we respond fast and we know the product inside out.

Open Live Chat → Send Email Instead

✦2 min avg response

✦UK-based team

✦98% satisfaction

live support — always available

Support Options

Get Help YourWay

💬

Live Chat

The fastest way to get help. Click the chat button in the bottom right corner of the platform and you'll be connected with a product expert in under 2 minutes.

Mon–Sat, 8am–8pm

📧

Email Support

Prefer to write? Send a detailed email and receive a thorough, step-by-step reply within 2 business hours. Attach screenshots for faster resolution.

2h response time

📞

Phone Support

Sometimes it's easier to talk. Call our support line and speak directly with a product expert who can screen-share and walk you through any issue.

Mon–Fri, 9am–6pm

🎥

Screen Share Session

For complex setup or migration questions, book a 30-minute screen-share session with our technical team. We'll resolve it together live.

Bookable sessions

📚

Knowledge Base

Our comprehensive help centre contains 800+ articles covering every feature. Search, browse categories, or use our AI assistant for instant answers.

800+ help articles

🤖

AI Chat Assistant

Get instant answers to common questions 24/7. Our AI assistant is trained on our full help centre and can resolve most support queries instantly.

24/7 available

Frequently Asked Questions

How do I get support from ClinicSoftware.com?

Support is available to help with questions and issues, so clinics can get help when they need it and keep running smoothly.

Is help available quickly?

Support aims to resolve questions promptly, so problems do not hold up the clinic.

What can support help with?

Support can help with using features, setup questions and day-to-day issues across the platform.

Is there help for getting started?

Yes. As well as support, onboarding and training help new clinics get up and running.

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