Reach clients instantly with personalised SMS broadcasts, appointment reminders, promotional texts, and two-way conversations — all managed from a single inbox.
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Send Targeted SMS Messages That Get Read Every Time
Reach clients instantly with personalised SMS broadcasts, appointment reminders, promotional texts, and two-way conversations — all managed from a single inbox.
SMS text messaging lets clinics reach clients instantly with reminders, confirmations, offers and recall — with around a 98% open rate within minutes. It is the fastest channel for time-sensitive messages. ClinicSoftware.com sends SMS automatically for reminders and campaigns, personalised with client details and linked to each record.
What can clinics use SMS for?
Clinics use SMS for appointment reminders and confirmations, recall messages, promotions and quick updates. Because texts are read almost immediately, SMS is ideal for anything time-sensitive. ClinicSoftware.com automates these messages so they send without manual effort.
Why is SMS so effective?
SMS achieves roughly a 98% open rate within three minutes, far higher than email. That makes it the most reliable way to reach a client before an appointment or with a limited-time offer.
Can SMS be personalised and automated?
Yes. ClinicSoftware.com personalises texts with merge fields such as the client's name, treatment and time, and sends them automatically on rules you set, so reminders and campaigns run on their own.
Key Numbers at a Glance
Metric
Value
SMS open rate
98% within 3 minutes
Best for
Reminders, recall, offers
Sending
Automated and personalised
Frequently Asked Questions
What is SMS used for in a clinic?
Clinics use SMS for reminders, confirmations, recall and promotions. ClinicSoftware.com automates these, personalised to each client, so messages send without manual work.
How effective is SMS marketing?
Very. SMS has around a 98% open rate within three minutes, so it reaches clients far more reliably than email, especially for time-sensitive messages.
Can I automate SMS?
Yes. You can set rules so reminders, recall and campaign texts send automatically, personalised with each client's details.
Are SMS replies captured?
Yes, when two-way SMS is enabled, replies arrive in your clinic inbox and are logged against the client's record.
How It Works in ClinicSoftware
01
Set up SMS templates for reminders, recall and offers
02
Personalise with merge fields
03
Automate sending on rules (e.g. 24h before)
04
Track delivery and replies on the dashboard
SMS achieves a 98 percent open rate, making it the single most powerful channel for direct client communication. ClinicSoftware's SMS module lets you send individual or bulk texts, schedule campaigns in advance, personalise every message with live client data, and receive replies directly in the two-way SMS inbox. Full delivery tracking, opt-out management, and campaign analytics are included as standard.
How It Works
01
Go to Marketing then SMS or open a client profile directly and click Send SMS.
02
Type your message and insert personalisation tokens such as client name, appointment time, and clinic name.
03
Choose to send immediately or schedule the message for a specific future date and time.
04
For bulk sends, select a saved client list or build a segment filter on the fly.
05
View real-time delivery status, incoming replies, and opt-out requests in the SMS Inbox dashboard.
Key Features
smsBulk SMS broadcasting
smsLive personalisation tokens
smsScheduled message delivery
smsTwo-way SMS replies
smsDelivery receipts
smsOpt-out management
smsCampaign performance analytics
smsReusable template library
Pro Tips
lightbulbKeep messages under 160 characters to avoid splitting a single message into two chargeable parts.
lightbulbAlways open with your clinic name as clients may not have saved your number in their phone.
lightbulbSending reminders at 24 hours and again at 2 hours before an appointment produces the lowest no-show rates.
lightbulbEnable two-way SMS so clients can confirm or cancel via reply, saving staff the time of calling individually.
Feature Illustration
imageSms Text
Feature illustration
Try It Free
Get full access to SMS Text and every other feature in ClinicSoftware.com — no credit card required.
