At a Glance
Busy time entries block out periods in the diary when a staff member is unavailable — breaks, meetings, training or leave — so no appointment is booked over them. ClinicSoftware.com treats busy time like a booking, keeping availability and online booking accurate.
What is a busy time entry?
A busy time entry marks part of a staff member's diary as unavailable, so bookings are not offered during it. It covers breaks, admin, training and leave. ClinicSoftware.com respects it in availability.
Why use busy time entries?
Blocking non-bookable time keeps the diary honest, so online booking never offers a slot when the practitioner is actually on a break or off, preventing clashes.
Frequently Asked Questions
What is a busy time entry?
A block marking part of a staff member's diary as unavailable, so no booking is offered. ClinicSoftware.com respects it in availability.
Why use busy time?
It keeps the diary honest, so online booking never offers a slot during a break, meeting or leave.
Does it affect online booking?
Yes. Availability skips busy time, so clients cannot book over it.
Can I edit or remove busy time?
Yes. Busy time entries can be adjusted or removed as plans change.
How It Works in ClinicSoftware
01
Open the staff member's diary
02
Add a busy time entry for the period
03
Set a reason such as break or training
04
Online booking skips that time
Busy Time Entries let you block specific periods in a therapist's diary for activities that are not client appointments — staff training, team meetings, supplier visits, equipment maintenance, deep cleaning, or personal breaks. Blocked time is clearly visible in the diary and automatically excluded from online booking availability.
How It Works
01
Open the diary and click Add → Busy Time in the top toolbar
02
Select the therapist, date, start time, and duration of the busy block
03
Add a label or reason (e.g. Training, Lunch, Stock Count, Deep Clean)
04
The block appears in the diary immediately and closes that slot to online booking
Key Features
Colour-Coded Busy Blocks
Reason Labelling
Recurring Busy Time Option
Staff Notification on Creation
Online Booking Block
Rota Integration
Bulk Busy Time Entry
Manager Override
Pro Tips
Set recurring lunch breaks as busy time so they are automatically blocked every day
Add a 15-minute changeover busy block between back-to-back appointments for room preparation
Assign all busy times a reason code so the rota report accurately reflects non-billable time